Accident Reporting Procedure

1. Immediately Contact Apex Car Rentals

As soon as it is practical and safe to do so, your first priority after ensuring the safety of all involved parties should be to contact Apex Car Rentals. Our dedicated support line is 1800 273 922. This immediate notification allows us to provide guidance, assess the situation, and initiate the necessary support processes. Even minor incidents should be reported promptly.

Find contact details for all Apex Australia car rental locations.

2. Notify the Police (In Case of Injury)

If the accident involves any injuries to yourself, passengers, or third parties, it is mandatory to notify the Australia Police immediately. The emergency services number in Australia is 000. This ensures that medical assistance can be dispatched swiftly and that an official police report is filed, which is often a requirement for insurance claims involving personal injury.

Australia Emergency Services (Police, Fire, Ambulance) dial 000

3. Document the Facts: A Written Statement or Police Report

Whenever possible, aim to prepare a clear and concise written statement of facts at the scene. This statement should be signed by all parties involved in the accident. This helps to establish a common understanding of how the incident occurred. If reaching an agreement on the facts proves difficult, or if the other party is uncooperative, ensure you obtain a copy of the official police report. This report will serve as an impartial record of the event.

4. Never Admit Liability

It is critically important that you do not admit liability or fault for the accident to any party, including other drivers, passengers, or emergency services personnel at the scene. Determining liability is a complex process best left to insurance companies and legal professionals. Any admission of guilt, even if unintentional, could negatively impact your insurance claim. Simply state the facts as you understand them without assigning blame.

5. Complete an Apex Accident Report Form

Upon returning your vehicle to Apex Car Rentals, please allocate at least 30 minutes to thoroughly complete our comprehensive accident report form. This form requires detailed information about the incident and is essential for our internal records and for processing any insurance claims. Providing accurate and complete details at this stage is vital.

Click here to download the Accident Report Form

6. Photograph Damage and the Accident Site

If it is safe to do so, take clear and comprehensive photographs of all damaged vehicles involved, including your Apex rental car, and the overall accident site. Capture various angles, close-ups of damage, road conditions, traffic signs, and any relevant environmental factors.

These visual records are invaluable evidence for insurance assessments and can significantly aid in understanding the circumstances of the accident.

7. Record Full Details of All Parties and Vehicles Involved

Before leaving the accident scene, meticulously record the full details of all parties and vehicles involved. This includes:
• Driver's Full Name
• Vehicle Registration Number
• Address
• Telephone Number (home and mobile)
• Email Address
• Insurance Company Name and Policy Number (if available)
• Make, Model, and Year of the Vehicle
• Apparent Damage to All Vehicles

Gathering this information diligently will prevent delays and complications during the claims process.

8. Your Excess Liability

Please note that the renter is liable for the insurance excess, regardless of who is at fault for the accident. The specific excess amount may vary depending on the vehicle category. For information on reducing your excess liability, please refer to our Excess Reduction Cover page.